Privacy Policy

Last updated: April 29, 2026

1. Information We Collect

New4Tek may collect information you provide when purchasing software, creating an account, subscribing to updates, activating a license, or contacting support. This can include your name, email address, product purchased, plan, license key, purchase timestamp, activation status, and support messages.

2. Payments

Payments are processed by Stripe. New4Tek does not store full credit card numbers. Stripe may provide payment status, customer email, transaction identifiers, plan details, and fraud or dispute information needed to complete checkout, generate licenses, and handle refunds.

3. License Activation

New4Tek apps may contact our licensing system to validate a license key, confirm payment status, prevent abuse, and keep activation records accurate. Activation checks may include basic product, license, device, and timestamp information.

4. Logs and Diagnostics

We may keep basic website logs, license request logs, download logs, and error details to secure the site, troubleshoot product issues, prevent fraud, and improve reliability. We avoid collecting more information than needed for those purposes.

5. Support Emails

If you email support, we may keep your message, email address, attachments you choose to send, and related product/license details so we can respond and maintain a support history.

6. Cookies and Analytics

Our website may use cookies, local storage, reCAPTCHA, and basic analytics or security tools to remember preferences, reduce spam, measure site behavior, and protect forms. You can manage cookies through your browser settings.

7. How We Use Information

• Process purchases and generate license keys.
• Send license emails, download links, and product notices.
• Validate, activate, revoke, or restore license access.
• Provide support and troubleshoot product issues.
• Prevent abuse, fraud, unauthorized access, and payment disputes.
• Maintain and improve New4Tek websites and apps.

8. Sharing

We do not sell your personal information. We share information only with providers needed to run New4Tek, such as Stripe for payments, Microsoft 365/O365 for email, hosting providers, security tools, and support systems, or when required by law.

9. Retention

Purchase and license records may be retained as long as needed to validate software access, handle refunds, comply with legal requirements, and prevent fraud. Support emails and logs are retained only as long as reasonably needed for business, security, and support purposes.

10. Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable. Some records may need to be retained for licensing, security, accounting, or legal reasons.

11. Contact

Privacy questions can be sent to support@new4tek.com.