Privacy Policy

Last Updated: December 7, 2025

⚠️ Important Notice

HydraGrab Pro is a new application currently in active development and testing phase. We are continuously working to improve the software, fix bugs, and enhance features. While we strive to provide a stable and secure experience, users should be aware that the application may undergo frequent updates and changes. We appreciate your patience and feedback as we work to deliver the best possible product. If you encounter any issues, please contact our support team.

1. Introduction

HydraGrab Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and desktop application.

2. Information We Collect

2.1 Personal Information

When you purchase a license for HydraGrab Pro, we collect the following personal information:

Name: Your full name as provided during purchase
Email Address: Your email address for license delivery and communication
License Key: A unique license key generated for your account

2.2 Technical Information

When you activate your license, we collect the following technical information:

Machine ID: A unique identifier generated from your device's hardware and system information (used to prevent license abuse)
IP Address: Your IP address at the time of license activation (used for security and fraud prevention)
Activation Timestamp: Date and time of license activation

2.3 Payment Information

Payment processing is handled by PayPal. We do NOT collect or store:

Credit card numbers
Bank account information
Full payment details

We only receive and store:

PayPal transaction ID
Payment status (completed/pending/refunded)
Payment method (PayPal, Credit Card, etc.)

3. How We Use Your Information

We use the collected information for the following purposes:

To generate and deliver your license key
To verify license validity and prevent unauthorized use
To send license-related emails (license key delivery, activation confirmations)
To provide customer support
To prevent fraud and abuse of our licensing system
To comply with legal obligations

4. Data Storage and Security

Your personal information is stored securely in our MySQL database hosted on our secure server. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

All data is stored in encrypted databases
Access to personal data is restricted to authorized personnel only
We use secure HTTPS connections for all data transmission

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. License information is retained indefinitely to maintain license validity records.

6. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Payment Processing: With PayPal for payment processing (subject to PayPal's privacy policy)
Legal Requirements: When required by law or to protect our rights
Service Providers: With trusted service providers who assist in operating our website (e.g., hosting providers), subject to confidentiality agreements

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data (subject to legal and contractual obligations)
Opt-out of marketing communications (we only send license-related emails)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking

Our website may use cookies for essential functionality (e.g., session management). We do not use cookies for advertising or tracking purposes. You can disable cookies in your browser settings, though this may affect website functionality.

9. Third-Party Services

Our website uses the following third-party services:

PayPal: For payment processing. Their privacy policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Google reCAPTCHA: For spam protection. Their privacy policy: https://policies.google.com/privacy

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: admin@new4tek.com
Website: https://new4tek.com

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