New4Tek ServiceDesk Pro

ServiceDesk Pro

Tickets, clients, work logs, and support operations under one New4Tek license.

ServiceDesk workspace
New4Tek ServiceDesk Pro

Built for MSP and service teams that need ticket control without enterprise clutter.

Create clients, track tickets, add internal notes, log billable or non-billable time, and prepare your support mailbox with Office 365 SMTP defaults.

Tickets Work logs SMTP ready License gated

Open Workspace

Sign in to New4Tek Account, then open ServiceDesk Pro from your Hub.

Command center

Dashboard

Today's service desk health, workload, and SLA risk.

0Open tickets
0Urgent
0Overdue
0.0Billable hours

Queue Snapshot

Priority Queue

Click a ticket to work it.
Ticket Client Title Status Priority Due Updated
Ticket operations

Tickets

Prioritize, assign, reply, log time, and close work from one focused queue.

Ticket Queue

Showing all tickets.

Select Ticket Client Title Status Priority Due Time

Ticket Detail

Choose a ticket to work it.

No ticket selected.
No tasks yet.
No work logged yet.
No related items yet.
Accounts

Clients

Manage companies, contacts, and customer portal access.

Client Directory

Client Profile

Select a client to view contacts, notes, and support history.

Recent Invites

Inventory

Assets

Track client equipment and link assets back to tickets.

Asset List

Self-service

Knowledge Base

Create internal and customer-ready troubleshooting articles.

Articles

Billing readiness

Time & Approvals

Review billable work, approve entries, and export clean time reports.

Timesheet Summary

Work Log Approvals

Insight

Reports

Understand ticket load, SLA risk, and billable support activity.

Service Summary

Reports load after workspace access.

By Client

By Technician

By Category

Audit Events

Configuration

Admin

Configure seats, SLAs, email, and workspace rules.

Departments

Department Members

Team Seats

Bulk Invites

Paste employee emails separated by commas, spaces, or new lines.

Shared Client Links

Review ServiceDesk clients that may match existing New4Tek shared clients before billing uses shared retainers.

0 pending

SLA Policy

SMTP Settings

Office 365 defaults are prefilled. Passwords are encrypted server-side when the server secret is configured.

Inbound Email

Configure any IMAP mailbox for this workspace. Passwords are encrypted server-side and never displayed.

Workspace Categories

Use HR-friendly categories by entering one Category | Subcategory pair per line.