1. Payment Policy
By initiating a remote session, you agree to a pre-authorization of the service fee on your payment card. A temporary hold (authorization) is placed for the agreed amount before any work begins. Payment is captured immediately upon demonstration of the resolution.
The “No Fix, No Fee” policy applies only if New4Tek determines, in good faith, that the issue cannot be resolved via software-level intervention during the session. If a partial fix is delivered or the agreed scope is substantially completed, New4Tek may capture the authorized amount.
2. Liability Limitation
New4Tek is not liable for data loss, configuration changes, or indirect damages arising from the remote session. It is the client’s responsibility to maintain current backups of all critical data prior to any intervention.
Clients must remain present at their computer during the entire remote session, monitor all actions taken, and immediately raise any concern if something is unclear or unexpected.
3. Session Control & Security
All remote sessions are conducted over encrypted 256‑bit AES connections using industry‑standard tools such as AnyDesk or TeamViewer. Session links or codes are generated per engagement and are not reused.
Clients retain 100% control of their machine at all times. You start the session, see every action on screen, and can terminate the connection immediately at any point. New4Tek does not enable unattended or always‑on access by default.
4. Abandonment & Fair-Use Clause
If a client disconnects, blocks the technician, or otherwise abandons the session after a fix has been reasonably demonstrated—but before payment is captured—New4Tek reserves the right to capture the pre-authorized amount in accordance with this agreement.
This clause is designed to protect against abuse of the “No Fix, No Fee” policy while maintaining a fair, transparent relationship with genuine clients.
5. Scope of Service
Remote support services provided by New4Tek focus on software-level diagnostics, configuration, optimization, security, and troubleshooting. Hardware repair, physical damage, or issues requiring on-site intervention are explicitly outside the scope of this agreement.
6. Contact & Disputes
If you believe a session was not completed as agreed, contact New4Tek at sales@new4tek.com with your session details before disputing the charge with your bank. Most misunderstandings can be resolved quickly with a clear technical summary.