Refund Policy

Last updated: April 29, 2026

New4Tek offers a 7-day money-back guarantee for HydraGrab Pro and eligible New4Tek software purchases.

Refund Window

If you are not satisfied with your purchase, you may request a refund within 7 days of the original transaction by contacting support@new4tek.com.

Refunds May Be Granted For

• Technical issues that prevent normal use of the software.
• Product not functioning as described.
• Accidental duplicate purchases.
• Accidental purchase of the wrong plan.

Support-First Troubleshooting

Before approving a refund for technical issues, we may ask for basic troubleshooting information so we can attempt to resolve the issue.

Refunds May Be Declined For Abuse

• Excessive or commercial use during the refund period.
• Repeated purchases and refund requests.
• Violation of the software license terms.
• Requests made after the 7-day refund period.

Lifetime Licenses

Lifetime licenses are eligible for refund only within the same 7-day refund period.

License Revocation

When a refund is approved, the related license key may be revoked and access to the software may be disabled.

Request a Refund

To request a refund, contact support@new4tek.com.